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TECHNICAL SUPPORT AND TRAINING DEPARTMENT
John Phillips
Technical Support Mgr.
johnp@allenprecision.com
Allen Precision has an on-sight technical support team and a training facility for all the equipment we sell. The Technical support team is headed up by John Phillips, he is our Technical Support Manager. He has been with Allen for 20 years and has a wealth of knowledge and experience to share with any customer calling in for help. We stand behind and support any product we sell.
Do you have equipment that you have purchased from someone other than Allen Precision, but didn't get all the training you needed. Call 800-241-6223 and ask for Tracy Foran. He can get you the information and prices for the training you require.
More important than its competitive pricing, Allen is the industry leader in technical know-how. We have the most well trained technical support staff in the nation, dedicated to providing you with the best technical support in the country, combined with the most comprehensive training program for robotic and GPS equipment. Whether on your job site or in our 5,000-square-foot training facility, Allen always makes sure you and your employees are fully trained on any GPS or robotic purchase. In addition, we offer a toll-free watts line so you can reach a real person when you need help in the field. Allen also provides manufacturer-sponsored training classes, covering the latest hardware and software products available.
Combined with our hospitality, friendly employees and knowledge, we are by far the best place to get what you need.
Allen Precisions' FTP site info is below. The Techs may send you to this site for download information.
Click the following link, ftp://ftp.allenprecision.com and select the icon at the top that says "Page", it will scroll down and you will then need to click on "open FTP site in Windows Explorer" . The log in screen will be displayed and you will enter the User Name customer (case sensitive) and Password prec1s1on ( case sensitive) and click on Login. All the folders in the customer section will then be displayed. If you have problems just give us a call and we will walk you through the process in person.
If you're using a Macintosh or are unable to connect using the link above, you can choose from any available FTP software. Some options available that will work are:
For Windows-based computers:
SmartFTP: http://www.smartftp.com/
CuteFTP: http://www.globalscape.com/cuteftp/
For Macintosh computers:
Fetch: http://www.fetchsoftworks.com/
CuteFTP for Mac: http://www.globalscape.com/cuteftpmac/
Interarchy: http://www.interarchy.com/main/
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