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Behind the Scenes: Meet Donna George

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When you call Allen Precision Equipment or jump in the chat room of the APE Online Marketplace to talk to a sales consultant, there’s a good chance you’ll be talking to Donna George on the other end. And if it is Donna, you’re in good hands!

Donna has been with APE for 27 years and can help you with just about anything.

“If a customer can’t find something on our site, I help them get to the right place. If we don’t carry the product they are looking for, I help them find a product that does the same thing for a comparable price,” says Donna. “A lot of times, customers struggle to pick out the right tape, total station, data collector, or other product. I ask them questions to get them to the right place so they can find the right product for the job. It’s fun!”

If Donna doesn’t have the answer you need about a specific product, she’ll research it and call you back.

“If I don’t have the answer, I let the customer know I’ll find it and get back to them. They really appreciate that,” says Donna. “We have all types of customers, from ‘mom and pop’ shops who buy a new system every few years to big companies with lots of crews, buying two to three systems a year. It’s important that we’re knowledgeable about the products so that they buy the right thing. We want them to come back!”

Donna knows so much about APE’s products that when you order the wrong thing, she'll probably know it before you do!

“I’ve been in front of these products for almost 30 years, so I can catch mistakes right away,” she says. “For example, we offer flagging in all primary colors, stripes, and glow options. Many customers click on the ‘orange’ color when what they really want is the ‘orange glow’ color, which is brighter. When I see an order for ‘orange,’ I’ll call to make sure that’s really what they want, and they almost always meant to order the brighter color. They appreciate us taking the time to make sure their order is right.”

When Donna is not helping APE customers, you can probably find her on the lake.

“My husband and I live in Atlanta, and we like to go boating at Lake Zanier. I’ve also been traveling lately. We just got back from San Francisco, and I’m really starting to like that!”

Click on the chat box below to connect with Donna or one of our other knowledgeable associates who are standing by waiting to assist you with your surveying, construction, or mapping needs, or call us at 1-888-368-5461.