Return/Refund Policy

By placing an order with Allen Precision Equipment, you agree to the terms outlined below.

Non-Refundable 3% Credit Card Processing Fee

All credit card transactions are subject to a 3% processing fee. This fee is non-refundable under any circumstances, including returns, cancellations, exchanges, out-of-stock items, extended lead times (ELTs), or discontinued products. This fee is charged by the processing bank and is not returned when a refund is issued. 

Order Cancellations (12-Hour Window)

Cancellation requests must be submitted within 12 hours of placing your order. After 12 hours, cancellations may not be possible due to order processing or shipment preparation. Please review your confirmation email immediately after ordering.

Return Requests (30-Day Policy)

Return requests must be submitted within 30 days of delivery. Returns require prior approval. Requests submitted after 30 days will not be accepted.

Return Conditions

To qualify for a return:

  • Item must be new, unused, and in resalable condition
  • Original packaging must be intact
  • All parts, manuals, and accessories must be included
  • Kits or bundles must be returned complete (no partial returns)

APE reserves the right to deny returns on items that are assembled, used, missing components, or damaged due to customer handling.

Restocking & Refund Deductions

Approved non-defective returns are subject to:

  • 20% restocking fee
  • Original shipping charges (non-refundable)
  • Return shipping costs (if applicable)
  • 3% credit card processing fee (non-refundable)

The restocking fee may be waived if a new order of equal or greater value is placed within 10 business days of submitting the return request (subject to approval).

Return Shipping

Return shipping is the responsibility of the customer unless otherwise approved. APE may provide a return shipping label upon request. The cost of the label will be quoted and deducted from the refund.

Damaged, Defective, or Incorrect Items

All products must be inspected immediately upon delivery.

If an item is damaged, defective, or incorrect:

  • Notify APE within 24 hours of delivery
  • Photos may be required
  • Email: [email protected] (include order number)

Approved damaged/defective returns must be shipped back within 10 business days of receiving return authorization. Failure to return approved items within 30 days may result in the original payment method being charged.

Non-Returnable Items

The following items are not eligible for return:

  • Consumables (paper products, refills, cartridges, etc.)
  • Opened blister-pack items
  • Special order items (non-cancellable, non-returnable, non-refundable)
  • Custom products or items not listed on our website
  • All Generac products
  • Any product marked non-returnable on its product page

Generac special order items are final sale, including generators, engines, electrical parts, pumps, chemicals, installed or used items, and products with damaged or non-original packaging.

Refused, Undeliverable & Unauthorized Returns

Returns sent without prior authorization may not be refunded.

If a shipment is refused or returned due to incorrect address, customer unavailability, or refusal, APE may deduct:

  • 20% restocking fee
  • Return shipping charges

Original shipping is non-refundable. Orders shipped to freight forwarders or reshipped outside the U.S. are not eligible for return.

Warranty After 30 Days

After 30 days from delivery, items are no longer eligible for return or refund through APE. Products may be covered under the manufacturer’s warranty. Manufacturer policies vary.

To start your return process please contact: [email protected]